Zelle

 

Coming Soon Bank of York is excited to offer Zelle® in our mobile app experience. Zelle is a fast, safe and easy way to send and receive money in minutes1 between almost anyone with a bank account in the U.S.

Need to pay back a neighbor, bestie, or a family member? With Zelle, you can send money to almost anyone you know and trust from the convenience of your mobile phone using just a recipient's email address or U.S. mobile phone number.

Send money with Zelle® through Bank of York's mobile banking app, the app you already use and trust.

Get moving with Zelle.


This is How Money Moves®

  • Fast. Send money directly from your bank account to theirs, within minutes1.
  • Safe. Use Zelle within Bank of York's mobile app for sending money to people you know and trust.
  • Easy. Send money to almost anyone you know and trust. All they need is a bank account is the U.S.

Start using Zelle


Frequently Asked Questions

 

What is Zelle?

Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you know and trust, regardless of where they bank. Ask your recipient to enroll with Zelle before you send them money – this will help them get your payment more quickly.

Who can I send money to with Zelle?

You can send money to friends, family and people you know2. We recommend you ask people to enroll with Zelle before you send them money – this will help them get your payment more quickly. Since money is sent directly from your bank account to another person’s bank account within minutes1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number. Zelle should not be used to send money to people you don’t know or to purchase goods.

What should Zelle  be used for?

Zelle is a great way to send money to family and friends.

Zelle should only be used with people you are familiar with. If you don't know the person, or aren't sure you will get what you paid for, we recommend you do not use Zelle.

How do I get started?

To get started, log into the Bank of York mobile banking app, tap "Get Started" on the Zelle Welcome page, select the email address and U.S. mobile phone number you'd like to use to enroll with Zelle, choose the checking account you'd like to link as the default account for sending and receiving money, confirm your mobile phone number using the verification code sent and you're finished.

How do I use Zelle?

Log into the Bank of York's mobile banking app. Tap the more option (+) on your mobile device task bar, then tap the Zelle icon. You can send, request, split and receive money with Zelle.

To send money using Zelle, tap "Send," select your recipient from your mobile device's contacts (or add your trusted recipient's email address or U.S. mobile phone number), confirm their email address or mobile phone number is correct, enter the amount you'd like to send, include an optional note, review and confirm.

To request money using Zelle, tap "Request," select the individual(s) from whom you'd like to receive money, enter the amount you'd like to request, include an optional note, review and confirm. Please note, you can only request money from contacts using their email address unless they have already enrolled their U.S. mobile phone number with Zelle.

To split a money request, tap "Split," select the individual from whom you'd like to receive money, enter the total amount you're requesting and the app will calculate each person's share. You can change each amount if the total shouldn't be split evenly, include an optional note, review and confirm.

** In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already enrolled in Zelle.

Is there a fee to use Zelle with Bank of York?

Bank of York does not charge a fee to use Zelle3.

Can I use Zelle internationally?

In order to use Zelle, the recipient must be able to receive money into a bank account in the U.S.

Can I cancel a payment once I've sent it?

When sending money to a recipient already enrolled with Zelle, the money is sent directly to your recipient's bank account and cannot be cancelled. Except when the recipient is not enrolled. Able to cancel in that instance. That is why it is important to only send money to recipients you know and trust.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. For further assistance, contact the Bank's support team at
(866) 211-1512.

Will the person I send money to be notified?

Yes! They will receive a notification via email or text message.

What happens if I send money to someone and they never enroll?

If you send money to someone and they do not enroll with Zelle within 14 days, we will cancel the transaction. The money will not be debited from your checking account until your recipient has completed enrollment with Zelle.

Can I change the email address or U.S. mobile phone number that I have linked to my Zelle enrollment?

Yes, you can change your mobile phone number by tapping the Zelle Contact Information icon. After entering your new U.S. mobile phone number you will be prompted to verify the contact info using a verification code sent to you.

Your email address cannot be changed within the Bank's mobile app; however, you may choose a different email address that's already on file with the Bank. Tap the Zelle icon, select "Contact Information" and select a different email address from the picklist.

Don't see the email address you're looking for? You may add a new email address by logging into your Consumer eBanking account. Select the "Customer Service" tab, then "Manage Contact Information", then select the "change email address" option.

Will my recipient see my bank account details?

No, none of your bank account details will be shared with your recipient.


 

1Transactions typically occur in minutes between enrolled users. If a recipient is not enrolled with Zelle, it could take 1 to 3 business days to receive the money once the enrollment is completed.
2Must have a bank account in the U.S. to use Zelle.
3Mobile network fees may apply.
Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

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